Data rights request · 7 of 7 documents
Data Rights Request Form
For requests under Law No. 151 of 2020
Before you start
Students and parents: your center or teacher holds your records, so please ask them first. Use this form if your center or teacher has closed or cannot help.
Everyone else: account holders, website visitors, waitlist members and program members can use this form directly.
Making a request is free. We will never ask for your PIN.
Your details
- Full name (as registered with your center or with us)
- Mobile number
- Email address, so we can reply
- You are: a center owner / a staff member / a parent / a student / other
- Name of the center or teacher, if this is about a student record
What are you asking for?
Choose one or more:
- Access: tell me what data you hold about me and give me a copy.
- Correction: correct or complete data that is wrong or incomplete.
- Deletion: delete my data.
- Restriction: stop using my data for a time, while keeping it.
- Objection: stop using my data for a particular purpose.
- Withdraw consent: withdraw consent I gave before.
Details
Describe the data involved and what you want done.
What happens next
We confirm we received your request within 5 business days.
We verify who you are by sending a one-time code to the phone number on the record. If the request is about a student, we check it with the center or teacher that holds the record.
We complete your request within 30 days of verifying you. If it is complex, we may need up to 30 more days, and we will tell you why within the first 30.
We reply to the email you gave us.
When we may refuse
We may refuse a request, fully or in part, when:
- we cannot confirm who you are;
- the request is about a student and does not come from their parent, or from the student once they are an adult;
- for a request to delete, the law requires us to keep the data;
- for a request to delete, we need the data to defend a legal claim;
- the same request is repeated without a new reason.
If we refuse, we tell you why, and you can complain to the Personal Data Protection Center.
What may be kept
Some data may be kept after deletion where the law requires it, for example invoices for tax purposes, or to defend a legal claim. Payment, attendance and invoice records linked to a deleted student are kept in a form that no longer identifies anyone. Backup copies are removed when their rotation ends.
Declaration
I confirm that the information in this form is true, and that I am the person the data is about, or that person's parent or legal guardian, or that I am authorized to act for them.
Name, date, signature (for paper requests).
Email your request to support@tutoringhq.app with the subject "Data protection", or deliver a paper request to our registered office in 6th of October City, Giza, Egypt.