Legal

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Terms and Conditions

Version 2.0 · Updated August 4, 2026 · pending Adsero review

1 · Subscription plans

TutoringHQ is a subscription service, billed in Egyptian Pounds monthly or annually. Center plans run from Solo to Enterprise. Teachers have Standard, Pro and Scale, each with a 14-day free trial. Prices may change with at least 30 days’ notice.

2 · Payment and Paymob

All payments are processed by Paymob, our authorized Egyptian processor. We never collect or store your card details. Completing a payment authorizes Paymob to charge the applicable fees on our behalf.

A flat processing fee of 20 EGP is added to each Paymob-charged subscription invoice, and is shown at checkout and on every invoice. VAT is included in the displayed totals.

3 · Grace period and suspension

If a payment fails, your account enters a grace period and may drop to read-only. After it expires the account is suspended, and cannot reach any data or features. Accounts left suspended too long may be blacklisted.

4 · Refunds

Subscription fees are non-refundable, except where Egyptian consumer law requires it or where we have materially failed to provide the service. If something is wrong, contact us and we will work it out.

5 · Acceptable use

Pending Adsero draft.

6 · Liability

Pending Adsero draft.

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